Kontaktinformationen

ioneacemanuel06@gmail.com

Refund Policy

EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us within 14 days of receiving your item by contacting us at [your email address]. You then have a further 14 days to return the item to us.

We will issue a full refund — including the original standard shipping cost — within 14 days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

General Returns

Outside the EU, we accept returns within 30 days of delivery for items in their original, unused condition.

Non-Returnable Items

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.

How to Start a Return

Contact us at [your email address] with your order number and reason for return. We'll guide you through the process.

Processing Time

Refunds are processed within 14 days of receiving the returned item and will be issued to your original payment method.